PRIVACY AND SAFEGUARDING
Rossendale Leisure Trust is registered in England and Wales, No.IP29747R. We are registered with the Information Commissioners office for General Data Protection Regulation and any information you supply will be treated in accordance with that Act.
Your information – what we collect and how we use it:
Rossendale Leisure Trust collects information in a number of different ways. The information may be collected on paper, online forms, by telephone, email, CCTV or by members of our staff or one of our partners. Information can be entered on our websites and on our Leisure Management System:
These sites are used when you are requesting information from us or providing feedback. When you call one of our centres and speak to a receptionist we will process personal details that enable us to process a booking, this will normally include information such as name, address, e-mail and telephone number and payment details. We do not record any financial card details. In some instances, we may ask for a written form to be completed so that we can manage your booking effectively. To effectively manage our bookings and services we use a secure leisure management system provided from XN Leisure:
To effectively manage our Grip & Go bookings we use a booking system provided by XN Leisure
When you sign up to one of our memberships via one of the above websites your information is processed on our membership portal provided by Debit Finance Collections:
We store information about you in both electronic and written formats. Where we store written information it is stored in locked cabinets. Access is restricted to authorised employees only.Only authorised members of staff are given login credentials to our network and they are only granted the access they require to fulfill their role within the company.When we store your data electronically we will store your details for one year after your last access.
We use your contact details to communicate with you. We may also use your information to send you offers and news about Rossendale Leisure Trust products and services. We may contact you by post, email or telephone for these purposes.If we contact you by email we may use our marketing tool provided by XN Leisure.
If you do not want to receive such communication you can unsubscribe via the unsubscribe link included in every e-mail, by telephoning 01706 227016 or e-mailing firstname.lastname@example.org
Please note that under GDPR there may be instances where it may be necessary for us to communicate with you even if you haven’t given us specific consent, so that we can provide information that is very relevant to you. Examples are instances such as for administrative reasons relating to a membership you may hold with us or operational reasons relating to our service such as a cancelled children’s course or session.
We may also process your details under legitimate interest to send you updates or offers relating to services that you have demonstrated an interest in. We are always mindful of trying to only send you what you are interested in and only as often as is appropriate. You are always in control and are able to update your preferences at any time by phoning 01706 227016 or emailing email@example.comThis is on the basis that the processing will not be done if it harms your rights and interests as an individual. Or if you tell us that you would like us to stop.
Recording of Images
We may from time to time record images for marketing purposes. On the occasions that we intend to do this we will display signs to inform you we are doing so. These images will only be used for our marketing purposes. The images will be securely stored on equipment using passwords in a locked cabinet that only authorised employees can access.
If you apply to be considered for employment on either a paid or voluntary basis with Rossendale Leisure Trust we will only process the data necessary to fulfill this purpose. This data will be stored in a secure environment with access restricted to employees involved in the decision making and recruitment process only. The data of unsuccessful applicants will be kept in a secure environment for one year after the recruitment process has ended. If your application is successful we will share your data with the Human Resources Department at Rossendale Borough Council.
Rossendale Leisure Trust will not share or sell your information with other organisations for their own purposes. In some circumstances it is necessary for Rossendale Leisure Trust to give relevant staff at Debit Finance access to your personal information. This access is only granted to the extent necessary for them to perform their service for us. If we receive funding that benefits our customers or members we may need to provide data to the organisation that has provided the funding. This will usually be anonymised data that would not identify a living individual such as the year of birth or postcode sector, for example BB4.
When you enquire on our website, you provide your name, address, e-mail address and other contact details. These are the details that we will use to respond to.
When you use our site we record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse the paths customers take through our site, this enables us to improve the service we provide. This information is only accessed by ourselves and is not passed to any other party.
We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:
• to protect against unauthorised access to your log in details;
• to close your registration and favourites screen when you are not using it.
Rossendale Leisure Trust will only retain personal data for as long as it is needed for its original purpose and to comply with any legal requirements. We believe that the average cycle of a customer or member is two years so we may contact you during this time period, with information that we think may be of interest to you. Any data no longer required will be deleted or disposed of confidentially and completely.
Disclosure for legal reasons
We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by the law, for example regarding an accident claim.
Links to third party sites
Our sites contain links to other sites. Rossendale Leisure Trust is not responsible for the privacy practices, or the content, of those websites. Users should exercise caution and review the privacy statement applicable to the website in question.
If you no longer want us to use your data or wish to amend the type of communications you receive, you can opt out at any time via the unsubscribe link included in every e-mail. You can also exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us.
Right to be Forgotten
You have a right to ask that any personal information we hold about you is deleted from our systems. There may be instances where there is a legal requirement for us to store the data. Please contact Frances Ferguson if you would like to request this.
Under the General Data Protection Regulation, you are entitled to access the information we hold about you and you are entitled to demand that this information is amended or deleted. Please contact 01706 227016 option 3 if you would like to speak to a member of staff.
Paul Gallagher – Sport & Coaching Manager 01706 227016 firstname.lastname@example.org
Ken Masser – Executive Director 01706 227016 or 07811181742
Paul Gallagher – Sport & Coaching Manager 01706 227016 email@example.com
Lancashire County Company Social Care Services
For any child protection queries, the appropriate team can be accessed via the Lancashire Hub
- 8am – 8pm Monday to Friday: 08450 530009 (local number 01772 221 609)
- 8pm – 8am Monday to Friday and anytime weekends and bank holidays: 0845 602 1043
Local Authority Designated Officer (LADO): for allegations against adults working with children
- Tim Booth (firstname.lastname@example.org, 01772 536694)
- Lancashire Safeguarding Children Board: for info on the countywide approach & resources available
- Richard Matthews (email@example.com, 01772 530 283/01772 530 329)
NSPCC: For anonymous nationwide advice and support, 24 hours a day
- Helpline: (firstname.lastname@example.org, 0808 800 5000)